Delivery Policy
Last Updated: May 2026
At The Vines Fresh Food Hub, we are committed to delivering fresh African groceries, frozen foods and household essentials safely and efficiently across the United Kingdom.
1. Delivery Areas
We currently deliver to customers across the United Kingdom. Delivery availability may vary depending on your location and the products ordered.
2. Order Processing
Orders are processed during our normal business hours.
- Orders are typically processed within 1 to 2 business days.
- Orders placed on weekends or public holidays may be processed on the next working day.
- You will receive confirmation once your order has been processed and dispatched.
3. Delivery Timeframes
Delivery times may vary depending on your location and the products ordered.
- Standard Delivery: 2 to 5 business days
- Fresh and Frozen Products: Delivery schedules may vary depending on availability and courier arrangements
- Remote areas may require additional delivery time
Please note that delivery timeframes are estimates and cannot be guaranteed.
4. Delivery Charges
Delivery charges are calculated during checkout based on your location, order value and product type.
Any applicable delivery fees will be displayed before payment is completed.
5. Fresh & Frozen Products
We take special care when packaging fresh produce and frozen products to maintain quality during transit.
- Customers should ensure someone is available to receive deliveries containing fresh or frozen items.
- Products should be refrigerated or frozen immediately upon delivery where applicable.
- We cannot accept responsibility for product deterioration resulting from unattended deliveries.
6. Failed Deliveries
If delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply for re-delivery attempts.
Customers are responsible for providing accurate delivery details and contact information.
7. Delivery Delays
While we aim to meet all estimated delivery times, delays may occasionally occur due to:
- Severe weather conditions
- Courier service disruptions
- High order volumes
- Events beyond our reasonable control
We will make every effort to keep customers informed of any significant delays.
8. Damaged Deliveries
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with photographs and your order number so that we can investigate and resolve the issue.
9. Contact Us
If you have any questions regarding delivery, please contact us:
The Vines Fresh Food Hub
Email: info@thevinesfreshfoodhub.org
Website: www.thevinesfreshfoodhub.org