Terms & Conditions

Last Updated: May 2026

Welcome to The Vines Fresh Food Hub. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.

1. About Us

The Vines Fresh Food Hub is an online retailer providing African groceries, fresh produce, frozen foods, beverages and household essentials throughout the United Kingdom.

2. Orders

By placing an order on our website, you confirm that all information provided is accurate and complete.

All orders are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.
You will receive an order confirmation once your order has been successfully placed.

3. Pricing

All prices displayed on our website are in Pounds Sterling (£) and are subject to change without notice.

We make every effort to ensure prices are accurate.
If a pricing error occurs, we reserve the right to cancel the order and issue a refund where applicable.
Delivery charges may apply and will be displayed during checkout.

4. Payments

Payment must be made in full before an order is processed and dispatched.

We accept approved payment methods available on our checkout page. Transactions are processed securely through trusted payment providers.

5. Delivery

We aim to deliver orders within the estimated delivery timeframe provided during checkout.

Delivery times are estimates and may vary.
Delays caused by weather, courier services or circumstances beyond our control may occur.
Customers must provide accurate delivery information.

6. Fresh & Frozen Products

Due to the nature of fresh produce and frozen products:

Product appearance may vary from website images.
Natural variations in size, colour and weight may occur.
Customers should inspect deliveries upon receipt.

7. Returns & Refunds

We strive to provide quality products. If you receive an incorrect, damaged or defective item, please contact us within 24 hours of delivery.

Fresh, frozen and perishable goods are generally non-returnable unless faulty or supplied in error.
Refunds will be processed in accordance with applicable UK consumer laws.

8. Product Availability

Certain products may occasionally be unavailable due to supply or seasonal factors.

Where an item is unavailable after an order is placed, we may offer a substitute, partial refund or full refund where appropriate.

9. Intellectual Property

All content on this website, including text, graphics, logos, images and design elements, is the property of The Vines Fresh Food Hub unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Vines Fresh Food Hub shall not be liable for indirect, incidental or consequential losses arising from the use of this website or products purchased from it.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal information.

12. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on this page.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

The Vines Fresh Food Hub
Email: info@thevinesfreshfoodhub.org
Website: www.thevinesfreshfoodhub.org